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Our Store Policies
In today’s online shopping market, we believe that honesty is the best policy. The majority of our items are from fair-trade accredited suppliers.
Fair Trade Federation members fully commit to the following principles in all of their transactions.
Create Opportunities for Economically and Socially Marginalized Producers
Develop Transparent and Accountable Relationships
Build Capacity - Fair Trade is a means to develop producers' independence
Promote Fair Trade
Pay Promptly and Fairly
Support Safe and Empowering Working Conditions
Ensure the Rights of Children - Fair Trade means that all children have the right to security, education, and play.
Cultivate Environmental Stewardship
Respect Cultural Identity
Returns and Refunds
If you have changed your mind about your purchase, or if you’re dissatisfied with a product. Simply, return the product to us within a month of purchase (in good condition) and we will offer a full refund of the price of the product.
To arrange a refund/return email
Your privacy is of the highest importance to us at Ee-m-ba and we are committed to treating your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality and in line with GDPR requirements.
Shipping and Delivery
Domestic deliveries (UK) and EU deliveries will be at most within a 2 week window. If this is not possible due to circumstances outside our control, we will be in contact as soon as possible to confirm when you can expect your delivery.
At times orders come directly from our African Artisans and are shipped by them, which takes longer. International orders (USA only) will also take a bit longer, approximately within 1 month.